Production Planner Scheduler I

Job Locations US-WA-Seattle
Job ID
Technical Ops


The Production Planner Scheduler I is responsible for managing scheduling activities in support of the manufacture and sale of commercial products.This level one position works directly with Commercial Providers as well as internal and external business partners to develop and maintain final product schedules.



Performs a wide variety of activities, which may include one or more of the following:

  • Creates and maintains final product schedules according to the doctor/patient scheduling preferences, logistics, and manufacturing in a diverse call center environment
  • Provides excellent customer service while meeting specific quality expectations
  • Facilitates effective working relationships with external infusion accounts, third-party vendors, and internal departments
  • Documents all customer interactions in support of efforts to provide a consistent, high-quality customer experience
  • Performs data management in support of the business model
  • Assists with department projects, as required
  • Supports growth of Dendreon by participating in process improvement projects, as required




  • Bachelor’s degree or combination of equivalent certification and relevant experience
  • 1-3 year(s) experience in a call center or customer service role, preferably in the healthcare industry
  • Experience in cGMP/FDA regulated industry is preferred
  • Ability to interact with customers using excellent interpersonal communications skills
  • Strong analytical and problem solving abilities
  • Must have a strong ability to multi-task
  • Develops collaborative and cooperative working relationships
  • Excellent written and verbal communication skills
  •  Demonstrates accuracy, thoroughness, and attention to detail
  • Proficient in Outlook, MS Office applications and some exposure to ERP system



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