IT Analyst

Job Locations US-GA-Union City
Job ID
Information Technology


The IT Support Analyst will have an immediate connection to Our Values (Integrity, diversity, respect and delivery of high quality products), be extremely flexible and enjoy working in a dynamic environment. This IT Support Analyst must be team-oriented with high customer service standards. As part of the team, you will provide critical desktop, laptop, mobile device and post hardware support. A strong sense of urgency and highly tuned interpersonal skills, with the desire and ability to help support the business in all areas is a must.


  • Answer, evaluate and provide guidance to home office associates experiencing problems with hardware, software, LAN/WAN connectivity, telecom, mobile devices (iPhones and iPads), email and other desktop/laptop (Mac & PC) related issues.
  • Provide excellent customer service over the phone, remotely and in person.
  • Train current and incoming associates on use of existing and future IT applications and devices.
  • Document all steps taken into ITIL ticket system, resolve tickets or escalate appropriately.
  • Frontline IT Support for on-boarding, off-boarding, shipping/receiving/imaging of all computer devices, and setup and configuration of mobile device.


  • 5+ years of IT experience focused on desktop, laptop and mobile device hardware.
  • Superb customer service skills
  • Demonstrated abilities to prioritize and manage multiple assignments in a fast-paced environment to meet deadlines with efficiency and accuracy
  • Strong problem solving, organization and project management skills, with a willingness and desire to take responsibility, accountability and ownership
  • Ability to work outside of normal working hours to complete tasks, including occasional weekends/evenings
  • Proactive and self-motivated in approach to work tasks​

Technical Requirements:

  • Operating Systems: Windows, Mac OS x
  • Maintain corporate WAN/LAN network, AD, DHCP, DNS, Wi-Fi, Server backups, SAN, Raid arrays, Firewalls/Switches, Anti-virus administration and Printers.
  • VMware or Hyper V technologies. SQL Server 2005-2012 and SCCM 2007-2012. Redhat Linux enterprise.
  • Citrix Presentation server or Xenapp.
  • Highly proficient in MS Office applications.
  • Disk imaging software such as Symantec Ghost.
  • Apple, A+, MCP for Windows server, ITIL certifications.
  • GMP experience a plus.
  • Regular hours will be 9am to 5:30pm with overtime hours when required.


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