• Scheduling Case Manager I

    Job Locations US-WA-Seattle
    Job ID
    2018-1332
    Category
    Technical Ops
  • Overview

    Dendreon Technical Operations manages the creation of the production plan and execution of arm-to-arm activities supporting Provenge treatments, including but not limited to production and demand planning, logistics analysis, scheduling, and real-time product monitoring.  The primary focus of this position is to schedule and monitor patients treatment schedules according to the care providers preferences in a diverse call center environment while providing an exceptional customer experience throughout the entire process. 

    Responsibilities

    • Create and maintain patient treatment schedules within the process constraints
    • Makes informed, methodical decisions throughout a very complex process
    • Obtains understanding of customer schedule preferences, and develops and implements methods to meet or exceed expectations
    • Monitors and adjusts production activities required to support the logistics and manufacture of patient treatment schedules 
    • Input and maintain data related to patient treatments schedules within Dendreon’s proprietary scheduling system and CRM
    • Liaise with internal and external partners to identify, anticipate and resolve issues in a timely manner
    • Track, tend and report on department specific metrics
    • Provides excellent customer service while meeting specific quality expectations
    • Mentor and train internal partners for growth opportunities
    • Recommend opportunities for process improvement; lead the development and implementation of supporting projects
    • Manage high volume calls and e-mails in a professional and timely manner
    • Develop collaborative working relationships, be a valued team contributor, and model Dendreon’ s corporate values

    Qualifications

    • Bachelor’s degree or equivalent
    • 1-2 years related experience in production planning or scheduling within the healthcare industry preferred
    • Outstanding customer service skills and written and verbal communications skills
    • Strong analytical and problem solving skills
    • Ability to multi-task and make decisions in a fast-paced, high-volume environment
    • Accuracy, thoroughness and attention to detail
    • Collaborates effectively with multiple individuals in a cross-functional, team- oriented environment
    • Ability to learn and retain procedure, policy and system information
    • Excellent attendance and punctuality
    • Strong computer skills

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